0️⃣ Overview
Welcome to the Learning Insights Dashboard (LID)! This powerful tool is here to help you (proactive tutors and lead tutors) provide personalized support to all your students during virtual tutoring sessions by giving you insights into their progress and needs using real-time student data from MATHia.
In this tutorial, we’ll walk you through how to use LID to deliver consistent, personalized support to all your students. By the end, you'll be able to easily access the dashboard, monitor student progress, identify those who need your assistance, and offer the right support at the right time. Let’s get started!
1️⃣ Access LID Dashboard
1.1 Open from PLUS
To get started, simply log in to PLUS and navigate to the MATHia LID tab under the Toolkit section. Be sure to keep the dashboard open throughout your session—this is where you’ll track your students’ real-time learning statuses and know when and how to intervene.
1.2 Adjust the layout
For the best tutoring experience, set up your screen with LID on one side and Zoom on the other. This layout lets you keep an eye on your students’ progress in LID while actively tutoring in Zoom, without having to switch back and forth between apps.
2️⃣ Access Session Information
2.1 Select classes to display students’ information cards
Once you're logged in, click the "Select Classes" button to display the students from the sessions you're working with. All the relevant student data will automatically appear on your dashboard.
2.2 View students’ information
Each student card gives you a clear, real-time view of what’s going on with each student. Here’s what you’ll see on each card:
Student Name
Learning Status Label: A color-coded indicator that shows whether a student "Needs Motivation," "Needs Content Help," is "Working," or is "Offline."
Status Description: A brief description providing more context on the student’s current engagement or struggles.
These elements update in real time, reflecting the student's immediate needs and helping you make informed decisions on where to focus your attention.
2.3 Feature your assigned students on the top
Since LID doesn’t automatically know which students are assigned to you before the session, you can hover over the student cards and click the bookmark icon to pin your assigned students to the top of your list. This way, you can focus on them throughout the session, ensuring they get the attention they need.
2.4 Focus on your assigned students
At the start of your session, toggle "Show my students only" to "On." This will streamline your session and prioritize your assigned students, allowing you to concentrate solely on the ones you’re responsible for.
3️⃣ Monitor Learning Status and Allocate Your Time
3.1 Identify struggle and prioritize your assistance
You can quickly identify students’ real-time learning statuses using their student cards. The cards are organized in a specific order to help you quickly prioritize: "Needs Motivation" students appear first, followed by "Needs Content Help," "Working," and finally "Offline" students. This setup ensures you can easily identify and support students who need immediate attention. Additionally, students who have gone the longest without receiving help are prioritized within each category, making it easier for you to manage your time effectively and ensure no one is overlooked.
3.1.1 Proactive Tutors:
If you are a proactive tutor:
First, attend to students who need motivation!
These students are inactive in MATHia within the last 5 minutes and require immediate intervention to help re-engage with their work. Look for the "Needs Motivation" label at the top of the student's card to identify students who may be struggling to stay focused.
💡 Here is what you should do and say:
Step 1: Greet the student and say their name.
“Hi, Juan! Tell me how things are going today.”
Step 2: Make sure they can log into the math software or not otherwise technically blocked.
“Juan, are you still able to access MATHia?”
“Juan, I can see you are not using MATHia, how can I help you?”
Step 3: Reinforce you are here to help and have confidence they can succeed & try to identify the reason for their lack of motivation
“Juan, this math learning can be tough. I am here to help.”
“Juan, you might struggle sometimes. That’s good. I know you can do it.”
“Juan, are you feeling supported?”
“Juan, do you feel like you can learn this math?”
“Juan, do you feel like this math is useful?”
Step 4: Provide motivational support with strategies below:
Encourage the student to talk with you by asking them open questions.
Practice active listening, see slide 6: here
Praise students for effort often (“I’m proud of how hard you’re working!”)
Next, turn your attention to students who need content help.
Students with the "Needs Content Help" label are facing difficulties with the math material. In the Status Description section of the card under the student’s name, you’ll find more detailed information to guide your intervention:
High Error Rate: This means the student is consistently answering questions incorrectly (e.g., 8/10 wrong). You can say, “Hi [student name], I noticed you are getting many problems incorrect. What's going on?”, ""Explain to me your thoughts here." This will help you assess a student's mindset and understanding of what they are working on to guide your next steps.
Remediation Needed: This happens when a student hasn’t reached a required skill level after multiple attempts on a problem. At this point, it's unlikely that more attempts will help them understand, so guide the student to move on to a different topic. Help them transition smoothly to keep them motivated and ensure they know what to do next.
Unproductive Struggle: This is an early sign that a student is stuck without making progress. If addressed quickly, you can help the student regain focus and prevent them from needing remediation later.
💡 Here is what you should do and say:
Step 1: Greet the student and say their name.
“Hi, Josie! Am I saying your name correctly?”
Step 2: Determine what the student is struggling with by asking questions.
“Josie, tell me what you are working on.”
“I can see on my end that you are stuck. What can I help you with?”
“Explain to me what you are thinking”
“How would you begin this problem?”
Step 3: Provide math support with strategies below:
Ask open questions to get the student talking (avoid yes/no questions)
Use math vocabulary (see Using Math Vocabulary lesson)
Encourage students to explain their thinking
Practice active listening (see slide 6 here)
Keep an eye on working students.
The "Working" label means the student engages with MATHia problems or requests hints within the last 10 minutes without triggering alerts. While they generally need less immediate attention, be ready to assist if their status changes.
Finally, monitor offline students.
This situation doesn’t happen often, but if a student assigned to you is offline in MATHia (inactive in MATHia within the last 10 minutes), they might be experiencing technical issues or lack engagement. In such cases, please join their breakout room and instruct them to log into MATHia. If you need further assistance, contact your lead tutor for support.
💡 It's important to continually monitor their statuses throughout the session and adjust your priorities accordingly.
3.1.2 Lead Tutors:
As a lead tutor (reactive tutor), your top priority should be addressing students who are offline during your tutoring session. Start by visiting the breakout rooms of any students who are not logged into MATHia. These students may be experiencing technical difficulties logging in, and you can guide them through the process of signing in.
On the other hand, if you encounter students who are completely offline, meaning they are absent from both your Zoom session and MATHia, contact your onsite supervisor and the site teacher. They can help determine the reason for the student’s absence and ensure the appropriate support is provided.
Use the “Filter by status” dropdown to select specific student groups. This enables you to prioritize your focus on specific groups, like students who are currently offline. Each status option displays a number indicating how many students are in that category (for example, “Offline (4)”).
3.2 Send notifications to students’ MATHia dashboard
With LID’s Notification feature, you can send one-way messages that pop up on your students' MATHia dashboards. This is a great way to get their attention and provide non-intrusive feedback without disrupting their work. Here are some examples of when you might use it:
When your student is active in MATHia but not present on Zoom:
Send a quick notification via LID like, "Please join Zoom for the tutoring session, here's the link," to ensure they are connected and participating.
When your student is unresponsive on Zoom:
If a student is not responding or seems disengaged, use the notification to prompt them. Send a quick notification like, "Could you please let me know you're still here by using your mic or the chat? Thanks!" ensuring they stay on track.
When a student is waiting for help and you’re not able to assist them right away:
Send a quick notification like, "I’ll be with you in just a moment, thanks for your patience!" to keep them engaged while they wait.
💡 Always prioritize using LID to determine which students to assist next based on their real-time status. While a student may raise their hand or click "Ask for Help" on Zoom (which may only notify the Host or Lead Tutor), LID helps you make informed decisions on how to prioritize support based on actual engagement and activity levels.
When a student is “working” and performing well:
Send a brief encouraging notification to reinforce their effort without breaking their focus. A message like, "You're doing great, keep up the good work!" provides positive reinforcement.
4️⃣ Use Deep Dive to Understand Context
You can access a deep-dive view of students’ current workspace and learning activities by clicking on a student’s card.
Current workspace: Displays the specific topic or knowledge area the student is currently engaged with
Current step: Know exactly where the student is in their problem-solving process, preventing you from flying blind and allowing for more effective intervention.
Problem context: View hint data from the Mathia problems the students have been working on to understand the context of their struggles.
Additional context: Gather additional insights to approach students with a deeper level of understanding.
